Remote Call Center Specialist
Pay: $21.50/hour
Schedule: Monday–Saturday, shifts between 7:00am – 6:45pm
Hours: Full-Time, 40 hours/week
Location: Fully Remote (Must reside in California)
Type: Temp-to-Hire

About the Role:

LHH has partnered with a mission-driven organization in the financial services industry that is seeking a dedicated and customer-focused Call Center Specialist. This is a high-volume inbound call role where you’ll be the first point of contact for customers needing assistance with their online banking experience.

This is a great opportunity to join a company that is deeply rooted in the community and committed to making a meaningful impact by supporting its members every day. The team culture is positive, collaborative, and supportive, an environment where growth and teamwork are encouraged!

• Handle a high volume of inbound calls with professionalism and empathy

• Assist customers with online banking issues, account updates, and troubleshooting

• Transfer calls to appropriate departments when necessary

• Deliver exceptional service to support and retain valued members

• Follow detailed procedures and maintain accurate records of interactions

Qualifications:

• Strong commitment to customer service

• Experience in a high-volume call center environment

• Excellent communication and problem-solving skills

• Comfortable navigating online systems and tools

• Availability to work flexible shifts Monday through Saturday between 7:00am and 6:45pm

• Bilingual in Spanish is a plus and may qualify for higher pay

• Must reside in California

What’s Offered:

• Comprehensive training to ensure your success

• 100% remote work

• Temp-to-hire opportunity with long-term potential

• A values-driven workplace that supports its people and community

If you meet the requirements, please apply today!

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.