Job Title: Customer Service Representative
Location: Sacramento, CA (Fully Onsite)
Pay Rate: $19–$20 per hour
Type: Contract to Hire

Position Overview

We are seeking a dedicated and detail-oriented Customer Service Representative to join our team in Sacramento. This fully onsite role supports a financial services environment, providing front-line support to clients and internal teams. The ideal candidate will have strong communication skills, a customer-first mindset, and the ability to thrive in a fast-paced, compliance-driven setting.

Key Responsibilities

• Respond to customer inquiries via phone, email, and in person with professionalism and accuracy

• Assist clients with account-related questions, transactions, and issue resolution

• Maintain detailed records of customer interactions and follow-up actions

• Collaborate with internal departments to ensure timely and effective service delivery

• Educate customers on financial products, services, and digital tools

• Handle sensitive information with discretion and in accordance with regulatory guidelines

• Support administrative tasks such as data entry, document processing, and reporting

Qualifications

• 1+ year of customer service experience, preferably in financial services or a regulated industry

• Excellent verbal and written communication skills

• Strong attention to detail and organizational abilities

• Proficiency in Microsoft Office Suite and CRM systems

• Ability to work independently and as part of a team

• High level of professionalism and reliability

• Must be comfortable working onsite full-time

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.