Job Summary

LHH Recruitment Solutions is seeking an experience contract to hire Customer Service Representative I, filling a front-line role responsible for supporting our client’s logistics operations through accurate billing, documentation, and customer interaction. This position plays a critical part in ensuring smooth freight processing and resolution of customer inquiries. The ideal candidate brings strong communication skills, attention to detail, and a commitment to operational excellence in a fast-paced environment.

“Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.”

• Bill shipments in accordance with tariffs and pricing agreements

• Identify and correct documentation errors

• Respond to customer inquiries including shipment tracing, rate quotes, billing discrepancies, and invoicing questions

• Perform general clerical duties such as answering phones, filing, data entry, and billing

• Process freight discrepancies (overages, shortages, damages) and related documentation

• Operate on a loading dock environment that may be slippery and is not climate-controlled

• Walk and/or stand for extended periods

Key Responsibilities

• Ensure accurate and timely billing of shipments

• Maintain documentation integrity and resolve errors proactively

• Deliver high-quality customer service through phone and written communication

• Support internal teams with clerical and administrative tasks

• Handle freight issues and coordinate resolutions with customers

• Uphold safety and operational standards in dock environments

Qualifications
Minimum Requirements

• 2+ years of customer service experience

• Proficiency in Microsoft Office Suite

• Strong computer, typing, and 10-key skills

• Flexibility to work various shifts including evenings, nights, and weekends

Preferred Qualifications

• Experience in transportation or logistics

• Excellent verbal and written communication skills

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.