Member Services Representative - Remote
Customer Service & Support/Customer Service
LHH
$21.50 - $22.50 per Hour
Long Beach, CaliforniaContract to hire
Customer Service
Customer Service & Support
Job Posting: Member Services Representative
Location: Remote/Hybrid – California-based required
Pay Rate: $21.50/hour- $22.50/hr
LHH is seeking Member Service Representatives for a financial services client. This role is foundational to our contact center operations, where we pride ourselves on delivering friendly, knowledgeable, and empathetic support.
Key Responsibilities
Handle approximately 120 calls per day, assisting members with account inquiries, loan information, payments, password resets, and more.
Navigate up to 13 different software applications to provide accurate and efficient service.
Maintain a high level of professionalism and empathy in a fast-paced, high-volume environment.
Participate in team competitions and challenges designed to keep the work engaging and rewarding.
Training & Schedule
Training Period (First 30 Days): Monday–Friday, 8 AM–5 PM (no time off allowed).
Post-Training Schedule: Includes Saturdays; typical shifts are 9 AM–6 PM or 9:30 AM–6:45 PM.
Qualifications
Minimum 2 years of call center experience.
Tech-savvy and comfortable learning new systems.
Strong communication skills with the ability to provide detailed, helpful responses.
Pay Details: $21.50 to $22.50 per hour
Search managed by: Elizabeth Simone
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Member Services Representative - Remote
Customer Service & Support/Customer Service
LHH
$21.50 - $22.50 per Hour
Long Beach, CaliforniaContract to hire
Customer Service
Customer Service & Support
Job Posting: Member Services Representative
Location: Remote/Hybrid – California-based required
Pay Rate: $21.50/hour- $22.50/hr
LHH is seeking Member Service Representatives for a financial services client. This role is foundational to our contact center operations, where we pride ourselves on delivering friendly, knowledgeable, and empathetic support.
Key Responsibilities
Handle approximately 120 calls per day, assisting members with account inquiries, loan information, payments, password resets, and more.
Navigate up to 13 different software applications to provide accurate and efficient service.
Maintain a high level of professionalism and empathy in a fast-paced, high-volume environment.
Participate in team competitions and challenges designed to keep the work engaging and rewarding.
Training & Schedule
Training Period (First 30 Days): Monday–Friday, 8 AM–5 PM (no time off allowed).
Post-Training Schedule: Includes Saturdays; typical shifts are 9 AM–6 PM or 9:30 AM–6:45 PM.
Qualifications
Minimum 2 years of call center experience.
Tech-savvy and comfortable learning new systems.
Strong communication skills with the ability to provide detailed, helpful responses.
Pay Details: $21.50 to $22.50 per hour
Search managed by: Elizabeth Simone
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.