Reservation Specialist/Customer Service
Hyattsville, Maryland
Contractor
$20.00 - $21.00 per Hour
Reservation Specialist/Customer Service
Full time hours: Two options for schedules
Thursday - Monday, 8:30 - 5:00 with a 30 minute lunch
Friday - Tuesday, 8:30 - 5:00 with a 30 minute lunch
Summary:
LHH is seeking a dependable and customer-focused Reservation Specialist to join our team. This role is essential in ensuring efficient scheduling and exceptional service for our transportation clients. The ideal candidate will have strong communication skills, attention to detail, and the ability to thrive in a fast-paced environment.
Primary Duties:
Handle incoming customer phone calls and accurately record ride details using a digital scheduling platform.
Input new client data and update existing records in the system.
Perform data entry tasks involving spreadsheets and database systems.
Notify customers about delayed transportation services and confirm instances of missed pickups (“No Shows”).
Address and resolve concerns or complaints related to service.
Generate and organize daily travel itineraries for drivers based on scheduled reservations.
Perform additional responsibilities as assigned.
Requirements:
High school diploma or equivalent (GED) required.
Minimum of 2 years experience in a customer service or reservations-related role.
Proficiency with computers and basic software applications.
Strong verbal communication and active listening abilities.
Willingness to work varying shifts, including flexible or rotating schedules.
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Reservation Specialist/Customer Service
LHH
1 days ago
$20.00 - $21.00 per Hour
Contractor
Hyattsville, Maryland
Reservation Specialist/Customer Service
Full time hours: Two options for schedules
Thursday - Monday, 8:30 - 5:00 with a 30 minute lunch
Friday - Tuesday, 8:30 - 5:00 with a 30 minute lunch
Summary:
LHH is seeking a dependable and customer-focused Reservation Specialist to join our team. This role is essential in ensuring efficient scheduling and exceptional service for our transportation clients. The ideal candidate will have strong communication skills, attention to detail, and the ability to thrive in a fast-paced environment.
Primary Duties:
Handle incoming customer phone calls and accurately record ride details using a digital scheduling platform.
Input new client data and update existing records in the system.
Perform data entry tasks involving spreadsheets and database systems.
Notify customers about delayed transportation services and confirm instances of missed pickups (“No Shows”).
Address and resolve concerns or complaints related to service.
Generate and organize daily travel itineraries for drivers based on scheduled reservations.
Perform additional responsibilities as assigned.
Requirements:
High school diploma or equivalent (GED) required.
Minimum of 2 years experience in a customer service or reservations-related role.
Proficiency with computers and basic software applications.
Strong verbal communication and active listening abilities.
Willingness to work varying shifts, including flexible or rotating schedules.
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance