Customer Service Representative

Location: Seattle, WA
Employment Type: Direct Hire

Compensation & Benefits

• Salary range: $40,000 – $50,000 / year

• Benefits: medical, dental, vision, life insurance, disability coverage

• Retirement: 401(k) with employer match

• Paid Time Off: 15 days PTO annually, plus 10 paid holidays

• Other compensation: eligibility for performance bonuses

Role Summary

The Customer Service Representative is responsible for responding to customer inquiries and ensuring a positive experience at every touchpoint. This role requires patience, empathy, and clear communication.

Responsibilities

• Respond to inquiries via phone, email, and chat

• Process orders, returns, and account updates

• Troubleshoot and resolve customer issues quickly

• Document interactions in CRM system

• Collaborate with peers and escalate complex issues when needed

Qualifications

• 1+ year of customer service experience

• Strong communication and problem-solving skills

• Ability to navigate computer systems and multitask

• Team-oriented approach with attention to detail

Equal Opportunity Statement

We are an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www-uat.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.