We are seeking a Customer Service Specialist to support a high‑volume inbound call environment in Pittsburgh, PA. This role serves as the first point of contact for individuals seeking assistance and information. The ideal candidate is compassionate, detail‑oriented, and comfortable managing sensitive conversations while delivering excellent customer service. The ideal candidate will come from non-profit or human services.

This position is primarily remote, with initial onsite training and periodic in‑person meetings required. Local Pittsburgh‑area applicants only. This position is a contract role for 3 months.

Responsibilities:

• Answer and respond to incoming calls from individuals seeking information or support

• Provide clear, accurate guidance based on caller needs

• Assist individuals in navigating available programs or services

• Document all interactions thoroughly and consistently

• Maintain a high level of professionalism and confidentiality

Qualifications:

• Strong customer service and phone‑based communication skills

• Passion for helping others

• Comfort working in a fast‑paced, high‑volume call environment

• Ability to manage confidential information with professionalism

• Basic computer proficiency and willingness to learn new systems

• Dependable, organized, and detail‑oriented

Schedule & Work Environment

• Standard schedule: 8:00 AM – 4:30 PM, Monday–Friday

• Remote after initial training

• Occasional onsite attendance required for team meetings or equipment needs

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.