We are seeking a Customer Service Coordinator to support a high‑volume customer support operation in Blue Ash, OH (sitting onsite). This role is ideal for individuals who excel in fast‑paced environments, enjoy problem‑solving, and are dedicated to creating positive customer experiences. You will handle inbound customer inquiries, troubleshoot issues, and work with internal teams to ensure customers receive accurate and timely assistance.

This position will sit onsite Monday - Friday, 9AM - 6PM

Responsibilities

• Support inbound customer inquiries and provide accurate, helpful information while maintaining high service standards.

• Manage escalated issues professionally and ensure they are resolved within established policies and timelines.

• Conduct inbound and outbound communication, including callbacks and follow‑ups, to maintain service levels and support queue performance.

• Take ownership of customer issues and work with internal departments and external partners to resolve concerns efficiently.

• Utilize strong problem‑solving and negotiation skills to resolve issues within role guidelines and escalate when appropriate.

Job Requirements

• 1+ years of customer service experience; call center experience preferred but not required

• Strong verbal and written communication skills

• Reliable, detail‑oriented, and capable of multitasking in a fast‑paced environment

• Comfortable handling a high volume of inquiries and resolving complex customer issues

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.